When they started converting over to Mythic master accounts with UO sub accounts, they wiped a lot of billing info files. By the time they got it straightened out, several accounts, especially those using game code, timed out. Some account info was wiped and the accounts disappeared. Some accounts that had the 6 or 7 char addons reverted to 5 chars. I had a classic keep turn into a smaller custom plot. I had the billing for one of my accounts bounce for lack of billing info. I might have lost that one, or at least the house for it, if it hadn't happened only a week before they got the account system fixed. Who do these people think they are, microslop?