An hour in queue.... do the GMs get holidays on Publish days?

[Spellbound]

Been over an hour at # 16 in queue. Customer care should be paramount on new publish days.

 

[Aurelius]

Most likely any around are swamped with people running into apparent bugs from the Publish... which is, of course, why there should be far better testing and QA time built in to release schedules, but that almost never happens with EA

 

[Spellbound]

At the same number in queue I started at over an hour and a half ago. Guess this problem isn't going to be solved by GMs. Good night!

 

[Duke SP]

I've yet to even see a GM, only thing i ever get is a canned response.

 

[Maplestone]

What's the problem?

 

[Spellbound]

Was asking for the barrier walls to puzzle room to be removed so folks who didn't exploit could have access to the puzzle box. Two hours and 17 minutes after sending in the message, finally got the "needs further investigation blah blah blah, send it to uobugs, blah blah blah". Really shouldn't take over two hours to be sent a we can't help you message, even if the problem is insignificant to them.

 

[Viper09]

Was asking for the barrier walls to puzzle room to be removed so folks who didn't exploit could have access to the puzzle box. Two hours and 17 minutes after sending in the message, finally got the "needs further investigation blah blah blah, send it to uobugs, blah blah blah". Really shouldn't take over two hours to be sent a we can't help you message, even if the problem is insignificant to them.

...no wonder they didn't get back to you in time. I'm sure there were more important pages to respond to.

 

[Maplestone]

Check back tomorrow after the overnight maint.

 

[Spellbound]

Still barricaded.

 

[Maplestone]

Still barricaded.

hmm.

 

[Heimi]

GMs can only respond to ingame issues, not remove barriers placed by the devs while they fix an exploit.