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Amnesty and my account

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Ok I hope someone out there can help me. I took advantage of the amnesty program thingy and now am back having an account for the sims online. When I signed up, they gave me a 14 day free trial and it says I'm a registered user. Ok, nothing wrong there, but when I go into EA land to play, I am unable to do anything a REGISTERED USER is supposed to be able to do-such as skill, use money objects. It says on my profile I am a visitor, but aren't I supposed to be the same as a paying registered account since my billing info says "registered user" ?

I keep getting conflicting information from different people. Some say that it takes a few days for it to recognize I am a registered user, others say I have to enter billing information.

I am more than happy to sign up for the regular 9.99 a month thing, but seeing that my billing information page says Im a registered user already and I can't get into all the properties. I don't want to waste my money on a "lets see if this works" type of thing.

I understand that there are free accounts for ea land, but again I shouldn't be under the free account status since I am technically a registered user. Someone please let me know if this is a known problem with the game, problem with my brain lol, or whatever lol. Help!! I want to play lol.
 
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Majority of the time it takes 24-hours to be recognized as a "paying" player.
 
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Hiya!

If you go to this page on EA-Land's website and scroll down to the bottom, it explains what to do if the game still sees you as being on a 14-day trial.

If that doesn't help, this might help.

Above all else, you MUST be sure the game client is up-to-date, which means starting the game through the Updater, and not through TSOClient.
 
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Yeah, I've read that like 10x. I did what it said, reactivated and all that. Still, I am unable to do anything a registered user is supposed to be able to do. My sim is already 3 days old, and I can't do anything.

Maybe what you are trying to say is, I have to wait till the amnesty program actually takes place THEN I will be able to do everything? Until then I have to suffer??? (which i don't mind suffering, i just want to know that's the answer instead of not knowing what the problem is)

I don't need help in signing up, downloading the game, making the game work, or any of that. I just want my question answered. Does anyone have a definitive answer instead of shuffling me to various boards where there are no definitive answers? (no offense to anyone trying to help me out, im just a bit frustrated)
 
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I do understand your frustration, if you cant resolve it from the above links then either call customer service at the number below or send a message to MaxisParizad either here or in game and have her take a look at your acct. You should have full access as a paying customer by now from my understanding if you have entered your billing information.

Inside the United States and Canada: dial 1-866-543-5435

Outside the United States and Canada: dial 650-628-4306
 
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No, you should not have to suffer. It's some kind of bug in the game's accounting system. I was able to reactivate my long-inactive account and get right into the game as a premium account, so what you're going through is not normal.
 
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Ok I just added my billing information. Logged into sims, still nothing but now I can see where it could take 24 hours from now. The only thing I dont get is, I'm still the same registered user as I was before I entered my billing so, I dont see what difference its going to make.

I will wait it out another 24 hours and see what happens LOL. Thank you everyone for the fast response. You guys rock!!
 
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