Her houses fell. I saw it with my own eyes. She was helping someone get established on the server at the time and removed anyone else as co-owner, except the person she was helping, with the intention of adding people back later. She wanted her items to be given to new players who might have need. However, she forgot she removed people from access and the items were carted off by scavengers when her houses fell.
As to her accounts, when she allowed someone use of her characters many years ago, they deleted all of her characters after many lies and collusions. I was on Skype with her when she was in Vent and phone with those people. I gave her an account to use. She made her Columbia character on that account from the characters in that account. Of course, not long after, EA created the master account fiasco. She added both accounts to her master account. She said the password for the master account and her account with her characters were the same. They are not. The only time I can log onto that account is when Broadsword has a Back-to-Brit event. So, if you would need access, that is the only time possible short of that EA master account connection being severed.
I am not sure if this answers your question. I probably rambled too much because I can be an angry person...... I am almost kidding........ almost....