Hail All,
I have started a trial account a week or so ago now and happened upon this issue. Everything was going great gunns till i could not log in any more. either the login server was unable to connect or oceania was not in the server list to choose. I havent even started to buy time yet and there are problems that stop the game dead.. Ahh well. I have spent the last day or two reading the forums and other UO info when I can't log in. I found a copy of UOTrace and played with that a little.
So my questions are thus :
Is there anything we,I, the users can do to help ?
Is there any information that may be available to us that may help in a resolution to this problem ? (network traces from this side..)
Is there any further information that can be passed onto the community that may help us understand and appreciate the complexity of the "ninja's" job ? (server/network)
Do we know the nature of the problem ?
Is it affecting the whole community or just those who use a cretain network/isp ?
I think information is the key, passed between the users and the devs/ninjas. Do the ninjas know when our problem first presents itself ? or is there something we can do to highlight issues ? (ie posting here )
If this is an ongoing issue then anything we the community can do to help, we should make all attempts to try. I know people pay for the game (and I think I will be soon too) and as such expect a certain level of service, but I.T. is I.T. and sometimes it just goes belly up. I dont remember reading any spite on this issue which is great, but to be honest i didnt see much to read on this issue at all and if it stops the game completly I would have expected more movement or noise.
It is great to see an official reading and posting here, keeping in touch with us. Thank you.
If nothing else at least good luck ninjas.
Abound
