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The developers do not consider the roof bug high on their priority list. I was there when maxisLuc asked the community in Townhall whether they should prioritize this or focus on other bugs. The majority of sims on the lot voted for the other bugs.
Personally, I think it's a shame. It's a highly visible bug after all, but majority decided unfortunately. The majority at that time in Townhall that is...
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There are so many issues that affect a subscribers ablity to log in, and play the game, missing items, and of course the merge, which is crucial to getting all the other bugs fixed.
The roof bug is a slight inconviences for people who actually look at a house in 'wall's up' way with the full roof on view......which most players do not do.
The majority of players, hardly even know the bug exists.