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There are some things players can do to give themselves a bit of insurance. First thing is to get a nice clean download of the game. Then keep a back up copy of it somewhere so that if the main file you are using gets corrupted, you can replace it.
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I also stated:
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As for log in problems, it's impossible for the dev team to anticipate the vast array of set ups that individual users have on their systems or how those files have been manipulated since they were installed.
With all the updates and coding go on, you will not be able to get 'effective troubleshooting' from EA. You would need to go to the devs for it. I would suggest if you are continuing to have the log in problem that you im either Parizad or Lee Fancy here and give them a detailed description of what your problem is.
I had a problem updated my folder this past weekend. Said I didn't have a dll or something. I just 'deleted' the old folder and 'copied' a fresh copy of TSO and away I went.
I also have to wonder....didn't the update also update some of the graphics? Is it possible that some player's systems are not up-to-date enough to run the game? Though I can't imagine who could have a system older then mine but there might be some.
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Well all I can say is ty for the suggestion but I myself was finally able to back in to the game just yesterday, after spending since the last update not able to log in and spending all this time tryng to figure out wtf is wrong with it. (since we havent really been given any real help or told wtf they did to the files)
And just letting you know redownloading the game didnt help. Also Ive seen many people asking for help in here and not getting any other than people saying redownload the game and redo the shortcuts to tos.exe and the client, which many have found that it didnt help.
They messed up big time with that upgrade by messing up peoples tso.exe files. And yes Ive heard that they did say some peoples files got corrupted.
Once I redownloaded the game and did the update it messed right up again.I tried redoing my desktop shortcuts to tso.exe and my ones to the tsoclient and all I ended up with was either a log in loop or no option to go to TC3. Also I got a few time where as I started the log in it would boot me back out to desk. UGH
(The following attempt to fix my log in helped me and might help others but I cant guarantee that it will help anyone else)
This is how I got mine running: I redownload the game once again but this time made a copy of the tso.exe file (since that is what gets corrupted once you do the update) and put it in a safe file until after I did the updates. Then after the update I swapped out the tso.exe file with the one I had copied (the one in the safe file). Once I did that and again redid my desktop shortcuts to tso.exe and my ones to the tsoclient I was finally able to get into the game.
Its still not perfect but I can get into the production cities and I do get the log in option to TC3. When I go to log into AV it will go through 2 or 3 cycles loggin in before I finally get in. So there is still something wrong with the log in situation as it likes to cyle a few times.
I havent logged into TC3 though, Im afraid to hit that TC3 button, Ive heard others could get into the production cities but when they tried to go to TC3 their game just gets stuck in that log in loop permantly and then they cant get into the game at all.
And I dont want to spend hours redoing the whole game set up again at least not for now, I'd just rather play in AV and BF than not be able to play at all. Especially since I couldnt play for days. (needs my sim fix) lol
I did notice a change in the graphics although a minor change. I need to buy a new graphics card (mine has been on its way out for a while now) so I noticed the change. It made mine a bit jumpy at first but not bad.