Problems logging in

[christaoconner]

Hey guys. Thanks to EA's lack of enthusiasm to help me solve my problem, I am turnin to you guys to see if any of you have dealt with this before. The other day I tried to open up UO and when I signed in, it froze on "Verifying Account" so I X'ed out of it and tried again. Then I got the message "Problem communicating with Origin. Please restart UO and try again." So, I did just that. I closed down UO at least 30 times. I shut down and restarted my computer. I unplugged my router and try again. I kept getting that message. So, I uninstalled the client, and reinstalled it... and I'm STILL getting the same message. I had a friend sign on into my account, and the account came up for him, so the account is fine. It's something with my computer. I tried to call EA, but was disconnected (I think they hung up on me). Then, I tried their live chat... waited 27 mins to get to my turn, then it said "Request Cancelled. No representatives available". So I wrote an e-mail, and it's been 24 hours, and no response... as usual. Last time i wrote an e-mail, it took them an entire week to get back to me... with no solution anyway.

I googled the situation and tried what some people suggested, but it seemed like a lot of people were using something called Razor and that was what was giving them problems, but I am not using any other programs... just trying to open UO by itself. Any suggestions?

 

[DevilsOwn]

I'm not much help with tech problems, but just wondering, are you using UOA? and did you get that patch this week? did the trouble start after that?

 

[christaoconner]

No, I am not using UOA or UOAM. I have vista, so none of that ever worked for me. I was just tryin to start the regular classic client. The problem started on Tuesday. I signed on in the morning, then when I went to sign in around lunch time it gave me that message. And hasn't worked since then. It's very frustrating! I can't get my UO fix haha.

 

[woody_cats]

did you recheck that you are running uo in admin mood and that your firewall is not blocking something sounds like a patch issue

 

[christaoconner]

I am running it how I always ran it. I didn't change any settings. It starts up the program fine, I just can't sign into my account, so I don't think it's Vista... How do I check if fire walls are blocking something? I am using Norton, so they have their own firewalls. Windows fire walls are turned off.

 

[Omnicron]

Its a sign from god. Put down UO and walk away.

 

[kulder]

To check your firewall if I remember correct (hates Norton) open Norton clik file and see if you see either firewall or exceptions cant remember been awhile but anyways look for UO exe and unblock it, and also try opening(hates Vista to) your UO with a right clik and run as admin and see if that connects

 

[DevilsOwn]

after you reinstalled UO did you check and make certain the patch folder was empty? it should have been with a new install, but every time I've seen this 'cannot connect' problem it was because of a patch not applying properly.... I think like I said, I'm not much help with this kinda thing

 

[RL'S pker]

did it allow you to patch the last update?

And are you sure you didn't change some client side files?

 

[Az of DSR]

I hear if you drink too many red bulls you cant connect to the servers?

 

[christaoconner]

Ok, tried to check firewall on norton... i'm not sure exactly how to find UO file, so I just turned the firewall, but it still gave me the same message. When I try to run it in Admin, instead of starting with teh Stygian Abyss frame it started with Age of Shadows, but needless to say, still gave me the same message. I don't understand why I'd have to do that anyway, since it worked before with just double clicking on the icon. I had not changed any settings or downloaded anything new before it stopped working.

I am completely stumped... I miss UO....

 

[DevilsOwn]

did ya run off and play a free shard at all?

 

[christaoconner]

nope... havent played any other shard at all, free or other...