Pls help, euro shard connectivity (tracefile)

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Shadefox

Certifiable
Stratics Veteran
Stratics Legend
Mar 2, 2004
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Sooo I cannot play on europa or drachs during most weekends, because I cannot connect to these two servers most of the time. Problem started for me and others at april 15/may 1 for some.
I searched about about the last hop i reach on uo trace and seems like the players on warhammer and bioware social sites got same problem (no euro connectivity only us servers) EA/Mythic blames ISP/firewall/router problems with customers. But thats not the case, (do a search and see bioware/mythic forums!) How can I as an end user get this working? who to call? Im no tech expert. I just wanna play weekends, and other days, but this seem to happen for weekends, and almost always the whole weekend + a day or two)

And from the posts of ppl this is happening to, its several ISP's involved, and some ppl with same ISP can connect, where others can. I know only a few ppl this is happening too in UO, but still, there must be something one can do (Im currently at day three with tier 3 tech support at ea, and they still tell me to unplugg modem to fix... lol)
Any advice is appriciated!

TRACEROUTE TRANSCRIPT

***EDIT***
Seems like the global crossing server (last working jump) is rated unstable and "lossy" on some IP and WhoIs services. still I cant get tech support to listen, latest reply was to format and reinstall...... guess its more advanced than pulling modem plug, but hey, im not the only one out there.... *SIGH*





Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
*first jump hidden for privacy*
gj-trafo-c1-ge-1-0-4.eidsiva.net 82.147.36.114 3 6ms
* Unknown Host * 193.28.236.234 4 5ms
ba-f-gw1.bkkb.no 193.28.236.233 5 6ms
TenGigabitEthernet8-4.ar1.OSL2.gb64.209.94.125 6 5ms

wcom-1.ar1.ARN3.gblx.net 208.50.13.174 7 12ms

* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 0.0.0.0 9 0ms
* Unknown Host * 0.0.0.0 10 0ms