So I tried to reactivate my accounts the other day, and I found that I'd somehow managed to forget the passwords to two of them. This wouldn't be a problem usually with UO's standard password recovery feature, but as I no longer have access to the e-mail they're connected to, this isn't an option.
So I tried to find out the best way to recover it, and I'm reliably informed that there's no direct support number to call within the UK, so I should fill out a webform on the EA support page.
I went through all the right categories, to accounts/billing, and password retrieval. The page told me I would need to provide my postcode, date of birth, and the last 8 digits of the last card I used to pay for the account - so I did.
Sometime later that day I got a response back, telling me that in order to recover my passwords, I would have to give my full name (easy enough), and both my account creation codes.
Now maybe I'm stupid for not hanging onto my original boxes/manuals, but this was 10 years ago. I understand that something is required to identify myself as the true account holder, but why exactly is my billing information not enough? Both of my accounts have been billed under my name (or at least surname, due to parents making some payments) for at least 9 years (one account is 10 years old but belonged to my rl friend for the first year, who lived about 100 metres away from me so his billing address would be virtually identical to mine)
I sent a reply to the support form explaining this, but it's been about 30 hours now without response (24 hours is the cited maximum time for responses).
Does anyone else have any recent experience with this process? I know one option would be to call the regular support number, but I don't have a landline in my home and I certainly can't call a premium rate overseas number from a mobile or a payphone
So I tried to find out the best way to recover it, and I'm reliably informed that there's no direct support number to call within the UK, so I should fill out a webform on the EA support page.
I went through all the right categories, to accounts/billing, and password retrieval. The page told me I would need to provide my postcode, date of birth, and the last 8 digits of the last card I used to pay for the account - so I did.
Sometime later that day I got a response back, telling me that in order to recover my passwords, I would have to give my full name (easy enough), and both my account creation codes.
Now maybe I'm stupid for not hanging onto my original boxes/manuals, but this was 10 years ago. I understand that something is required to identify myself as the true account holder, but why exactly is my billing information not enough? Both of my accounts have been billed under my name (or at least surname, due to parents making some payments) for at least 9 years (one account is 10 years old but belonged to my rl friend for the first year, who lived about 100 metres away from me so his billing address would be virtually identical to mine)
I sent a reply to the support form explaining this, but it's been about 30 hours now without response (24 hours is the cited maximum time for responses).
Does anyone else have any recent experience with this process? I know one option would be to call the regular support number, but I don't have a landline in my home and I certainly can't call a premium rate overseas number from a mobile or a payphone
