Good Customer Support

[Felinious-CWS]

Had an issue with an account I had forgotten I had opened back in Sept., and was wondering why a charge appeared on my CC. Called support and two different people helped me, researched the CC history and found the account. Cancelled it for me and actually refunded 2 months of subscription to me, with out me asking, since I had not played the char. since the day I had opened the account.

Just wanted to say thanks to these guys in Tech support, one's name was Andrew, the other name I did not get. But with all the bad press the customer support people get here sometimes, just wanted to share some good news for a change.

 

[Lynk]

Had an issue with an account I had forgotten I had opened back in Sept., and was wondering why a charge appeared on my CC. Called support and two different people helped me, researched the CC history and found the account. Cancelled it for me and actually refunded 2 months of subscription to me, with out me asking, since I had not played the char. since the day I had opened the account.

Just wanted to say thanks to these guys in Tech support, one's name was Andrew, the other name I did not get. But with all the bad press the customer support people get here sometimes, just wanted to share some good news for a change.

Even a broken clock is right at least 2 times a day.

 

[Clog|Mordain]

Had an issue with an account I had forgotten I had opened back in Sept., and was wondering why a charge appeared on my CC. Called support and two different people helped me, researched the CC history and found the account. Cancelled it for me and actually refunded 2 months of subscription to me, with out me asking, since I had not played the char. since the day I had opened the account.

Just wanted to say thanks to these guys in Tech support, one's name was Andrew, the other name I did not get. But with all the bad press the customer support people get here sometimes, just wanted to share some good news for a change.

Wow. Good to hear a change to all the negativity surrounding the Customer Service side of this game.

 

[Surgeries]

Had an issue with an account I had forgotten I had opened back in Sept., and was wondering why a charge appeared on my CC. Called support and two different people helped me, researched the CC history and found the account. Cancelled it for me and actually refunded 2 months of subscription to me, with out me asking, since I had not played the char. since the day I had opened the account.

Just wanted to say thanks to these guys in Tech support, one's name was Andrew, the other name I did not get. But with all the bad press the customer support people get here sometimes, just wanted to share some good news for a change.

Nice. Very glad to hear it went well.

I have never had a bad experience yet, in over 11 years.

That is very cool.

 

[Zooithion]

Good to hear!

 

[Dor of Sonoma]

Felinious!

Good to both see your name and hear your story