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The promotional code system will be unavailable on Origin, Izumo, and Baja until Publish 93 goes World Wide on May 31st, 2016. Could this be affecting you?
Be nice if I heard from the higher ups if this was the case. Thank you for your response @Lord Frodo
Have you tried buying a code from origin? I used this the other day and it worked fine. (I reside on baja)
I tried to help a returning player thats been away for a couple of years. She still hasnt gotten her code but i got mine right away. Also when i tried to apply it to her accout i get "this code cannot be applied to any of your current game accounts" and I made sure I selected the only acct she has linked to her mythic acct. any help would be appreciated
she check her spam or junkmail folder?
Yes she's been checking her spam folder as well. The weird thing is I bought a code and try to put it in and I get that error. (The one thing I didnt do which I thought they changed is change the format of code)
@Kyronix I realize that you folks more likely than not have very little to do with the billing/monetary systems but could you please pass along to those that are in charge that their system sucks. You may want to be a little more politically correct though. For those who comment on potential user error... The system is too complicated if that many people truly have this much trouble giving UO money.
Been like this for years and no one seems to want to fix it. Death by attrition will be what kills UO...some quit, others just get tired of begging people to take their money. End result can be seen in the populations on most shards
The account management does seem to be a real PITA for a good number of folks. It is something they should pay more attention to and less lip service to if so many people are having problems with it. But if I am understanding right that is all on EA. and the land of hostile customer service.
So i finally figured out the issue. Since it has been so long since the acct has been active and it isnt linked to a master mythic acct so gotta try and figure out how to do that. I did email messana so hopefully someone can help with it
But we got turtles and Tigers and Bananas Lots and lots of Bananas..... Ok I do really like my white and black tigers and the Dragon Snail Hatchling is good for pirating. Who cares if you can't pay for the account to use the, that is just trivial stuff
This reflects poorly on all parties involved. Broadsword whether they have control over it or not should at least be pushing EA to remedy this situation (after all they do make money off subscriptions so kinda in their best interest.). Just mind boggling.
On the 24 Feb 2015 the team released a video on YouTube "What's New for UO in 2015?" where @Mesanna said it (new account management) should be with us in "mid May". Its now been over a year and still no mention of it.
And she doesn't understand that the total silence, the being ignored, is the fly in the ointment. If it's dead in the water, say so. If it's coming in two months, say so. Anything but that damned "Soon" we keep hearingOn the 24 Feb 2015 the team released a video on YouTube "What's New for UO in 2015?" where @Mesanna said it (new account management) should be with us in "mid May". Its now been over a year and still no mention of it.
Agreed. Even if they said its on the back burner or just its not happening then its better than no update at all! Lets not even mention UO coming to Steam.....!