From my perspective, EA does NOT condone bullying in any form, and I'm certain that EA/Mythic/UO doesn't condone it either.
The issue here may be one of perspective. The GM who answers the page and reviews the complaint might not consider the issue as a serious matter. It's part of being an imperfect human being.
I'm not saying anyone is right or wrong, but each person responds to situations based on their personal experiences and opinions (not that you could tell by these boards! ).
If EA has a specific policy in place it might be too weak and open to interpretation, but on the flip side, if they crack down and tighten it up, there will be a lot of unhappy campers who get banned for seemingly minor infractions. It's a knife's edge.
Either way, I think training is key here. Being a GM is a thankless and difficult job and no matter how you arbitrate a situation, you are going to get one party or the other flaming you.
The issue here may be one of perspective. The GM who answers the page and reviews the complaint might not consider the issue as a serious matter. It's part of being an imperfect human being.
I'm not saying anyone is right or wrong, but each person responds to situations based on their personal experiences and opinions (not that you could tell by these boards! ).
If EA has a specific policy in place it might be too weak and open to interpretation, but on the flip side, if they crack down and tighten it up, there will be a lot of unhappy campers who get banned for seemingly minor infractions. It's a knife's edge.
Either way, I think training is key here. Being a GM is a thankless and difficult job and no matter how you arbitrate a situation, you are going to get one party or the other flaming you.